Support & FAQ
What is the typical lead time for bulk repair parts?
For items in permanent stock, we typically process and ship within 48 hours. Custom engineered components or large bulk orders generally require 7-14 business days, depending on the technical matching requirements.
Do you provide technical matching for legacy medical systems?
Yes. Our engineering team specializes in one-on-one technical adaptation. We can develop high-precision replacement parts that meet or exceed the original OEM specifications for legacy diagnostic and surgical equipment.
What quality standards do your manufacturing facilities follow?
All our components are manufactured in ISO 13485:2016 certified facilities. We utilize Class 10,000 cleanrooms and sub-micron laser CMM inspection to ensure absolute precision and traceability for every batch.
Do you offer international express shipping?
We provide worldwide shipping to over 40+ countries via DHL, FedEx, and specialized medical logistics providers. Air-freight options are available for mission-critical parts to minimize equipment downtime.
